CL244: How AI Will Change Customer Experience – Interview with John DiJulius
SuperCreativity Podcast with James Taylor | Creativity, Innovation and Inspiring Ideas - A podcast by James Taylor - Keynote Speaker on Creativity, Innovation and Artificial Intelligence
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By 2025, AI will power 95 percent of all customer interactions. But despite of this technological disruption my guest today argues that the most important part of a great ?customer experience is relationship building. John DiJulius is a sought-after authority on world-class customer experience, working with companies such as The Ritz-Carlton, Lexus, Starbucks, and Progressive […]
