From Behind the Headset to Standing On a Stage, Hear How Ben Bills Became a 9-1-1 Public Educator and PIO.

Want to know what it takes to be an emergency telecommunicator or better yet a public information officer?  Ben Bills tells his story about how he got started in emergency dispatch and how it evolved to working a variety of jobs at the 9-1-1 Authority until he found his calling as a public educator and information officer. He explains how he created a public education program from the ground up and got into public speaking.In this episode you will learn about:The process of becoming an emergency services call taker and dispatcher.Difficult calls he has taken.How he handles stress.How he started an education program and department.Tips for public speaking and how to handle speaking in front of a large crowd.Ben references:Brené Brown's books, to include Daring Greatly.Mel Robbins and her ability to inspire those who may need some motivation and resilience.The National Public Safety Educators Forum, which is a great resource for those starting a public safety education program.The Navigator Conference.