From the Back of an Ambulance to the Dispatch Floor. A Chat with Ardelle Grima.

Want to know what it takes to become a quality assurance analyst? Meet Ardelle Grima!  She has years of experience as an emergency medical technician (EMT), emergency services dispatcher, and quality assurance analyst.  Ardelle shares what led her to quality assurance and what it takes to be a quality assurance analyst. Be prepared to hear some laughs and learn about:How the call scoring process worksSome tips to improve compliance scoresThe heaviest weighted questions and things to avoid when using emergency dispatch protocolsWays to redirect difficult callersTips for using ProQAIn this episode Ardelle referencesAdvanced Quality Assurance (AQA) AQUA?​​​​​​​Pre-Dispatch Instructions (PDIs)Pre-Arrival Instructions (PAIs)For a mobile field responder guides for determinant codes click hereLearn more about determinant codesThe Scarpeta Series by Patricia Cornwell