The Importance of Utilizing Protocols and Reinventing Training with Jennica Elwell

Jennica Elwell never expected she would pursue a career in 9-1-1 when she was transitioning from the field of cosmetology. And her initial impression of dispatch was just as unanticipated.  After falling in love with dispatch for the Woodland Park Police Department, Jennica has become passionate about protocols and training for a multitude of reasons.  Now a quality assurance analyst and trainer, Jennica continues to strive for innovation and excellence. In this episode, Jennica: Provides her storyShares why training and protocol usage is so impactful and gives some great tips along the wayDiscusses the Emergency Telecommunicator Course (ETC) from the International Academy of Emergency Dispatch (IAED) and how she and her team have added their spin to the courseContinuing Dispatch EducationShe references:Bob Pike Training, which was helpful in teaching all age groups, specifically adult learnersOne of her top book series that can be found on her Kindle is, A Court of Thorns and Roses