Is time up for insurers dodging payouts?

Have you ever struggled to get a response from an insurer, or have they fought you on the details of a claim?  The profitable insurance companies are facing increasing scrutiny and customers are calling them out for not paying out.  Today, investigative reporter Adele Ferguson reveals the firms’ ‘delay and deny’ tactics that make them so hard to deal with.  Featured:  Adele Ferguson, ABC investigative reporter