What VALUES Does your Organization Operate By?

Teams become a reflection of their leadership. So, your values of being Humble, Hungry, and Smart first need to be shared by you. On today’s episode, Access EForms COO Davin Marceau sits down with CEO Tim Elliott for a discussion on core values. The books and experiences that led Tim to develop the three components at Access E Forms are shared today. See more from Access EForms in the show notes below: (1:12) COO Davin Marceau brings into focus the disconnect that a business will have if the behavior of leadership doesn't fall in line with core values. Ideal Team Player, Patrick Lencioni - https://www.tablegroup.com/books/ideal-team-player/ (1:38) CEO Tim Elliott was at a seminar with Dan Sullivan, Strategic Coach where he heard about how impactful a book from Patrick Lencioni was for clear communicating the values of an organization. (2:20) Before the clear core values were established, there were tests that measured how people behaved, not what the values the company had. So it was tough to share how the company believed with their team members.  (2:45) CEO Tim Elliott shares that after reading and listening the book, he talked about how difficult it was to face the mistakes they made in hiring and team alignment. (3:34) CEO Tim Elliott talks about the importance of the right "makeup" inside of their team members need to be aligned with these values. (4:02) The book was referred to again in a podcast CEO Tim Elliott was listening to, Chasing Excellence - Ben Bergeron and it amplified how important these values are. (https://podcasts.apple.com/us/podcast/chasing-excellence/id1170629044) (4:31) These values are now the lens to see things through, even evaluations mid-year for the organization. (5:09) Humility First thought was being meek, or reserved. That is wrong - it truly is a measure of how coachable the person can be and apply the coaching within the organization. (5:34) There are several team members that operate better with the critical feedback needed in order to improve their performance. (6:12) COO Davin Marceau talks through the importance of challenging the integrity and strength of your team and your clients in order to communicate your beliefs.  (7:04) The greatest ideas that are from those around him and helping him to see a different perspective.  (7:39) CEO Tim Elliott shares how much he can appreciate the impact on culture this hiring discipline has spilled over into decision making on other key topics. Personnel and strategic alignment with other executives are impacted by these assessments, while also giving the company critical information into how to work with people of different backgrounds. (7:48) Hunger Too much of it could be construed as greed. But, it needs to be present in order to be measured. It is one characteristic that can't be coached. (9:02) COO Davin Marceau talks about what happens when people title chasing and having a lack of humility. (9:35) Working hard but having two motives - 1) it is who I am, versus 2) what I'm going to get. (10:04) What are the two types of employees? COO Davin Marceau explains what they observe when the two types are in front of them. (10:51) Understanding the value component of what you're providing to the organization. (11:20) CEO Tim Elliott shares an internal metric he uses for team members, Can we live without you and could the company could be better if you're not here? (11:51) Driven motivated by a dollar figure hasn't produced a stellar performer. (12:02) Smart - A laugh is shared about how this doesn't mean a high grade point average Really can be defined by having a high "Emotional intelligence" (12:38) Counterfeit yes. What is it? (13:04) What do you observe in your audience and how your demeanor affects those around you - being aware of the impact of your body language. (13:34) Lip service and people saying one thing and doing another challenges how a leader listens to their team. (14:10) The importance of listening with an "empathetic ear" (14:37) Front-stage (upcoming podcast) and back stage explanation (15:27) Knowing what sort of needs you have as an organization for each role before you assess candidates will help you keep in line with your core values. (16:50) In no way is the company perfect at hiring for these characteristics, but they will not compromise on their adherence to those values. (17:38) The process of hiring for the characteristics and values was recently done and COO Davin Marceau talks about the entire experience and what transpired. (19:04) Changing the entire process in order to evaluate a decision by committee approach and understanding how the organization would have accepted the new candidate. (20:29) Kolbe assessment shares how they process problems - doesn't fit with what they do and what are the "red flags" that person had. (21:30) In the end, when someone shows defensiveness, it can't be what a leader has - clients will eventually put that pressure on your organization and therefore reveal something the company can't risk hiring. (22:09) The waving "red flags" although weren't real, caused enough agitation in order to understand the "makeup" of that candidate and it didn't align with the organization. (24:18) Can you stomach being around this person and those flags popped up - not letting a need dictate a timeline. (24:40) When the leaders of an organization operate by these values, the actions and mechanics of the business will change to reflect those values. It helps to add continuity to your team. (25:47) The lesson extracted - Hire Slow, Fire Fast. (26:04) Are you willing to continue to compromise performance if someone doesn't operate in accordance with your values? (26:40) Fear can creep in when you compromise adherence to your company values. (27:32) The importance of seeking alignment with your values set will only gain traction if you the leader are exuding those characteristics. (28:12) COO Davin Marceau shares those that suffer the consequences if and when you don't adhere to those values. Subscribe and Follow to Maintain the “Leadership Mindset” Facebook - https://www.facebook.com/AccessEFM/ Twitter - https://twitter.com/Access_eforms Linkedin - https://www.linkedin.com/company/accessefm/ On today's episode: Tim Elliott, CEO, Access EForms - https://www.linkedin.com/in/tim-elliott-b84b39a/ Davin Marceau, COO, Access EForms - https://www.linkedin.com/in/davinmarceau/