AI Today Podcast #125: Emma – Immigration Chatbot: Interview with Courtney Winship, US Citizenship and Immigration Service (USCIS)

Did you know that the US Citizenship and Immigration Service (USCIS) has one of the most widely used chatbots in the US federal government called Emma? In this podcast, Cognilytica analysts Kathleen Walch and Ronald Schmelzer interview Courtney Winship of the USCIS to learn more about this bot and experiences with its growing usage.