Who would want to go back to a non-smartphone? with Neil Geurin, American Airlines

Welcome to the new season of Airline Voice Radio, “Reaching New Heights”. These new podcasts are part of the next chapter of our Air Transformation Lab, where we ask airlines where they are on their journey to distribution freedom and retailing excellence. In this first episode, Accelya CEO Jim Davidson talks to Neil Geurin, Managing Director of Digital Customer Experience and Distribution Strategy at American Airlines, about how the carrier is seeing encouraging numbers on their flights and has started thinking holistically about customers rather than if the trip is for business or leisure.