Kum & Go’s Jon Renaud on Employee Retention

SHRM's Tony Lee is joined by Jon Renaud, director of operations for an Iowa-based convenience store chain, to discuss what his company is doing to improve employee retention in the convenience store business that is marred by high turnover. Tony and Jon dig into thecompany's push to dramatically increase its number of fulltime employees, the transition to permanent schedules for all positions and the things that have surprised Jon as these programs have rolled out.