Exploring Build or Buy: Insights from e-commerce giant Boozt's CTO Tobias Sjölin

A phenomenal guest, Tobias Sjölin, the CTO of Boozt Fulfillment and Logistics, is joining us to kick off a new season. Tobias invites us into his universe and unravels the intriguing concept of 'build or buy’ in multiple contexts. He isn't just talking about houses and pizzas; he dives deep into the intricate systems within the exciting world of e-commerce fulfillment and logistics.We got a firsthand account of the thrilling experience of Tobias and his dedicated team. The conversation was a journey through custom systems, off-the-shelf solutions, and the resilience it takes when your pioneering ideas are met with skepticism. We also uncovered the fascinating world of automation, where Tobias shared his unique insights about digitalizing operations, optimizing processes, and delegating qualified tasks to free up team members.But it's not all tech talk. Tobias emphasized the human element in all this, discussing the impact of automation on work satisfaction and the importance of creating a working culture that encourages employees to ask for help when needed. We also explored the value of innovation and team collaboration, the significance of customer feedback, and how past mistakes can serve as valuable learning opportunities. This episode is filled with tech insights, management philosophies, and personal anecdotes that you won't want to miss.