238: How has the payment landscape changed since Covid, and the role surcharging plays with Marissa Cross from Ella Bache and Robert Caruana from Smartpay

Today’s guest are Marissa Cross, Owner of Ella Bache Armidale and Robert Caruana from Smartpay. Robert Caruana is a Senior Manager at Smartpay, with a wealth of marketing knowledge and over 12 years experience in the payments industry, and 8 years international experience working across markets in Asia Pacific, South America and Europe. Robert is a strong strategic thinker dedicated to driving business results, having worked in a broad range of functional roles including Strategic Planning, Marketing, and Customer Experience across a variety of sectors in consumer and small business. Through customer research and data analysis, Robert understands the needs of the customer, developing sound business strategies to drive behavioural change and revenue growth. Marissa Cross is the owner of an Ella Bache franchise in Armidale for the past 16 years. Marissa and her team provide tailor-made treatments for their clients and are one of Smartpay's customers. From Smartpay and Ella Bache, today we welcome Robert and Marissa. Beaute by ABIC Podcast is an independent podcast that operates with the support of our listeners (that’s you!) So if you would like to support the show, we would very much appreciate that. Hit ‘subscribe’ on Apple Podcasts or ‘follow’ on Spotify, and leave a review if you’re feeling especially generous and please follow us @aestheticbeautycouncil