Building Business and Customer Relations | Beyond The Tools EP 2

In this episode, we dive into the essentials of thriving in the trades industry. Join Floring, the host and owner of ACF Plumbing and Heating, and David, a small electrical business owner, as they discuss key strategies for business-to-business and business-to-consumer engagement. They share personal experiences and practical tips on customer service, communication, and the importance of showing up. Whether you're a plumber, electrician, or carpenter, learn how to add value and stand out in a competitive market. Topics Covered: Introduction to the guest: David's journey from Hungary to becoming an electrician in the UK. Business strategies for engaging with customers and standing out. Importance of punctuality and communication in service delivery. Building effective systems and handling customer feedback. Don't miss out on these valuable insights and tips to enhance your business practices! Connect With Us: https://acfplumbingandheating.co.uk/