60: Improving Your Client's Experience w/ Loran Geeter

Name: Loran Geeter Current Title: Positioning Coach & Systems Strategist - Loran Elise Collective Location: Atlanta, GA Educational Background: BS in Psychology and an MBA   About Loran: Loran Geeter is a Positioning Coach & Systems Strategist. She helps experienced service providers such as VAs, OBMs & Systems Strategists who have DIY'd their business into a hot mess and now they want to work with a positioning coach who can help position their brand with expert authority so that they can finally step into CEO.   As a service provider herself, Loran understands the power of positioning yourself as an authority in the online space and creating a sustainable and profitable business that not only transforms your clients but your life as well. Through her signature Framework in her Built For Authority coaching program, she has been able to teach online done-for-you service providers how to serve themselves and own their lane. She gives major clarity about the systems you need to take your business from struggle to structure.   Some major wins for Loran include saving clients a minimum of 8 hours per week, helping her clients reach consistent $10K months, positioning students to 10X their online authority, building referral-worthy business foundations, and helping businesses scale to a consistent 6-figures. If you’re a service provider looking to elevate your client experience or online authority, Loran is your girl!   When Loran isn’t changing the world from behind her laptop, she’s cuddled up with her hubby & cat Yonce’ or re-watching Game of Thrones for the 47th time. DURING THIS EPISODE WE DISCUSSED: Understanding the difference between a Customer and a Client  How to create the right client experience - the do’s and don'ts Saying No to a client - Creating your ideal client to fit your business The importance of SOPs and Automation - How to create these for your business  Hiring and Outsourcing/Delegation vs Doing it yourself For complete show notes and resources mentioned for this episode go to: blacktobusiness.com/60   Thank you so much for listening! Please support us by simply rating and reviewing our podcast!