Episode 118: CX & COVID Impact

Distance, forced switch to online are only some of the ways customer experience changed because of the COVID-19 pandemic. Meaghan Johnson discussed that with two financial sector experts.- Natasha Kyprianides, fintech expert that supported both incumbent and challenge banks, explained that customer experience is a key to stand out and differentiate in competitive markets, especially thanks to fintech and challenger banks that raised customers' expectations in digital customer experience.- Catherine Richards, Head of Customer Design at Tesco Bank, exposed her experience, which is wider than the one in a typical bank because of the Tesco ecosystem that requires an integration effort but creates opportunities to integrate financial services in Tesco customers' experience. Get in contact with the guests:- Natasha Kyprianides linkedin.com/in/natashakyprianides/- Catherine Richards linkedin.com/in/catherine-richards- Meaghan Johnson (host) linkedin.com/in/meaghan-johnson