102. Customer Focus
Build A Better Restaurant with Peter Harman - A podcast by Peter Harman - Mondays
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When we focus on the things that best serve the customers, our numbers go up. When we focus on ourselves, the numbers go down. This week we talk about how exactly to focus on the customer starting with who YOU are as a person, restaurant, and brand, and then weaving that into your "customer promise" to constantly add value, improve the service, and then how to execute this every day with every customer for the next ten years.