Customer Experience is CRUCIAL

In this episode of Bulletproof Business Paul talks about why you should take time to design your customer journey and value the experience your customer has whilst interacting with your business both in person and online.   Customer experience should be of the highest priority. A more powerful way to get clients is to give them an unbelievable experience in your business. Paul designed his customer experience to make his customers and clients proudly talk about how great it was and recommend him to other people.    Identifying key touch points along your customers' journey and collecting customer feedback to improve or keep delivering those experiences will improve a customer’s experience with your business and make them a loyal customer.    In the podcast you will learn:  What is a customer journey Why you should make your customer’s experience the best it can be How to make your customer experience so good that it closes sale   Bulletproof Business is the show brought to you by serial entrepreneur and business scaling expert Paul Abercrombie to help you understand and overcome your biggest challenges in business. From his experience in growing multiple businesses Paul shares his 8 Figure insights, lessons and methodology to help those building businesses and brands to put the right systems and processes in place in order to scale successfully, without the growing pains.    This show is a mixture of expert lessons from Paul himself revolving around the principles and practises that he puts around his own businesses plus guest interviews with other small business owners who come to him for business growth consultancy and revenue generating brand building advice.    For more information and resources discussed in this episode, head to https://www.bulletproof-business.com/ right now for further details.