#048 How To Delight Your Customers 🤗🤗🤗 - Mary Kelly

Mary Kelly kindly chats to Sam about exceeding customer expectation Mary Kelly is the CEO and founder of Productive Leaders. She spent 25 years on active duty in the US Navy as an intelligence and logistics officer, mostly in Asia. She retired as a Commander. She has a PhD in Economics, and is usually found near dogs and wine. Mary believes that productive leaders should talk about: 👸 Why leadership matters, now more than ever. 🥅 How to align people with your vision, mission, and goals. 👑 Why so many really good people fail as leaders. 📕 Each of her 13 books has its own wine label. 🟥 And in case you are wondering, Mary prefers red...but she's not fussy. Plenty of fantastic experiences shared here, that will help you to skyrocket your own biz and sales strategies!