EP 355 | Fixing Operational Gaps with Hillaire Martin

Uncovering operational gaps within a business is easy, right? Every time something goes wrong, you’ve found another one. Implementing frameworks to support workflow is the only solution. It works. But it takes time to make the changes that will provide you with a business that supports the lifestyle you deserve and desire. In this episode we learn: - be honest with yourself and let go of procedures or habits that aren’t working - map out the client facing side of your business, by implementing the systems and procedures which should be part of your operations manual - start small by focusing on ONE area you want to improve - define what you want to accomplish for that ONE area - celebrate the small wins and they will snowball into large ones - accept that you need to change how you are currently working Success is not an accident. It's a strategy. Business of Design® is that strategy. Become a member, today. https://businessofdesign.com/?ref=2&campaign=podcast