Tues Nov 19 2019: CompTIA's Industry Outlook, Pew Research Data, & Forrester predictions: What does it mean?

Three studies out, but with one consistent theme.   We dive into: *   CompTia's IT Industry Outlook 2020 https://www.comptia.org/content/research/it-industry-trends-analysis * Pew Research Data on sentiment about tech https://www.technologyreview.com/f/614720/privacy-pew-research-data-collection-big-tech-facebook-google-apple/ AND * Forrester tells us calls centers are moving away from outsourcing.  https://www.channele2e.com/technology/predictions/2020-artificial-intelligence-ai-and-customer-service/