Disruption in Utilities: What’s next for customer engagement in light of COVID-19?

Disruptors, regulatory pressure and the ongoing pandemic are posing huge challenges for the Utilities sector. In this episode of the Customer Perspective podcast, Natalie Griffiths is joined by Lukas Cassebaum and Nicolas Barriatti who form part of the Utilities practice at Capgemini Invent. They discuss technology, trust and trends, as well as the transformation required to better engage customers.