Empathy at work

Can practicing empathy help people embrace change and deliver better work? In this episode we’re joined by Service Designers, Snezhana Halacheva and Caroline Kavanagh, who talk to us about the different types of empathy, and how practicing empathy in the workplace can meet the needs of your users. They also talk about using empathy as a tool to empower and motivate your colleagues, and address some common misconceptions around empathy as a term. Follow Snezh https://twitter.com/VassiAva and Caroline https://twitter.com/cal_kavanagh on Twitter.   Snezh and Caroline recommend the following resources to get started with empathy:  Active listening:  https://www.verywellmind.com/what-is-active-listening-3024343  https://virtualspeech.com/blog/active-listening-skills-examples-and-exercises  Strong suits card game   http://www.strongsuits.com/  6 sure-fire ways to develop empathy for someone you don’t like  https://microstepper.thriveglobal.com/stories/44924-developing-empathy-for-someone-you-do-not-like-improves-health  4 ways to encourage empathetic collaboration  https://www.ideou.com/blogs/inspiration/4-ways-to-encourage-empathic-collaboration  James Doty:  https://www.phc.ox.ac.uk/research/oxford-empathy-programme  http://ccare.stanford.edu/education/about-compassion-cultivation-training-cct/  Jared Spool:  https://playbook.uie.com/blog?src=main-nav  https://twitter.com/jmspool/status/1017907202085085184?lang=en    If you’d like to hear more from the Technology team at CRUK you can find us on our LinkedIn showcase page. https://www.linkedin.com/showcase/cancer-research-uk-digital-and-support-experience/    You can see what roles are going within the technology team at cruk.org/tech-jobs  You can also read the Technology blog at https://medium.com/cancer-research-uk-tech-team-blog  And if you’d like to get in touch with the podcast team directly you can now send us an email to [email protected] as we’d love to hear from you.