The IRS Learns to Think Like a Business

Before taking the position as the IRS Commissioner, a reporter asked Charles Rossotti, "Were you ever in the military, and if you were, did you volunteer for a suicide mission?" Before running the IRS from 1997 to 2002, Rossotti was the co-founder, former chairman, and CEO of American Management Systems, Inc. In this episode, we look at what Charles did to help turn around that beleaguered agency.