734: The X Factor: Being Approachable | Geoff Brannon, CFO, Oversight Systems

Back in 2011, when Radiant Systems was acquired by NCR Corporation, a door swung open for Radiant Systems controller Geoff Brannon, who received an invitation to join NCR’s plus-size FP&A function as a finance director. The appointment had been made possible by a former Radiant boss who had stepped into a divisional CFO role shortly after the acquisition’s completion. “He took a bet on me,” recalls Brannon, who says that the former boss knew his skillset well and had witnessed firsthand “a willingness to learn.” However, up until his NCR appointment, Brannon had resided mostly in the accounting side of the house. Looking back, the one-time controller tells us that he was also known as a collaborator and problem-solver who had distinguished himself through an easy manner when it came to working with others—a trait coveted by many FP&A leaders. A few years later, when the divisional CFO was recruited elsewhere, Brannon was tapped to be the division’s new CFO. As a new leader, he has come to appreciate the management approach that NCR used when it came to forecasts. Reports Brannon: “On a weekly basis, the division president, the division CFO, and the sales leaders would gather. We’d talk about not just the forecast for the quarter but also ‘weekly commits’ and how that particular week, for example, was going to generate $15 million of new sales. The following week, when you came back to the table, you’d be asked, ‘Did you do $15 million?’—and if not, you’d be asked, ‘Well, why did you only do $12? million? Why did you miss?’” Brannon adds that his division was known for having an enviable distinction: “We were probably the smallest division from a revenue perspective but the most profitable. So, we were something of a shining star at NCR.” –Jack Sweeney   CFOTL: Tell us about Oversight Systems. What does this company do, and what are its offerings today? Geoff Brannon: We’ve been around for, let’s see, 18 years. We’re not a new company, but we’re a growing organization. When I joined back in 2017, we had about 65 employees; now we’re up to 165. Our revenue certainly has continued to grow at a 30% annual CAGR. We’re a software company that serves enterprise customers, and what our software does is essentially to analyze spend. If you look at our customers, we are ingesting their spend, whether it’s in payables, P cards, T&E. We ingest that spend into our system and analyze it for duplicates, noncompliant spend, errors, fraud, waste—you name it. It’s almost like an insurance policy for cash leakage and all of the things that go along with this. When it comes to a metric that is top-of-mind, it’s ARR, annually recurring revenue. This is really what we measure ourselves on at the highest level and the number one metric that matters to us. It’s not the only thing, of course, but, you know, when we talk to our board or internally, it’s always like, Where are we on ARR? The other key metric for us is retention, so retention of customers and the recurring revenue stream are both super important to us. Over the next 12 months, the biggest thing for me and my team will actually be to implement a new ERP system. As we’ve grown over the past few years, we’ve gotten to the point where we’ve outgrown our current ERP system. We’ve already started seeing some demos by providers out there, so I think that this is something that we will probably be taking on in early 2022.