Episode 23: How Data and AI Are Revolutionizing Telecoms

In this episode, Andy Markus, the CDO at AT&T, dives into how AT&T leverages analytics and AI to improve the customer experience, and he shares his perspectives on change management, business value realization and talent development. Andy also sheds light on AT&T’s AI use cases and governance frameworks as well as their experience using Databricks to drive innovation in a regulated industry.