Do you have Recurring Quality Issues from your Supplier? [6 tips]

In this episode... Renaud and Adrian discuss the unwelcome scenario of recurring quality problems from your outsourced supplier who's handling your manufacturing in China. They cover your quality standard, 6 tips on how to handle common recurring quality problems, and several reasons WHY these issues might be happening in the first place.   Show Sections 00:00 - Greetings and introducing the topic: What happens if you have repeated quality issues from your manufacturing supplier? 01:57 - YOU need to make sure that the supplier understands your quality standard first. 03:46 - Tip 1. Always inform the supplier clearly how and why they went wrong. 08:18 - Tip 2. Give feedback on issues as early as possible during production. 10:44 - Tip 3. NEVER accept quality lower than your standard, including making an exception. 14:00 - Tip 4. Clearly define your quality standard including critical, major, minor, and non-defects. 22:01 - Tip 5. Set AQL limits (i.e. tolerances for defects) that correspond to your quality standard. 26:09 - Tip 6. Switch to a newer better supplier. 31:46 - Why product design issues could actually be the cause of your troubles. 33:43 - Why poor manufacturing might be the cause. 37:08 - Why your supplier's suppliers might be the cause. 41:27 - Wrapping up.   Related content... 4 quality standard levels [Podcast] What is the AQL (Acceptance Quality Limit)? An exhaustive guide Different inspection levels Negotiating with suppliers, including quality standards [Podcast] Learn how to switch to a new supplier if you can't accept the problems any longer Explore Sofeast's different supplier Audit Solutions and due diligence checks   Get in touch with us Connect with us on LinkedIn Send us a tweet @sofeast Prefer Facebook? Check us out on FB Contact us via Sofeast's contact page Subscribe to our YouTube channel   Subscribe to the podcast  There are more episodes to come, so remember to subscribe! You can do so in your favorite podcast apps here and don't forget to give us a 5-star rating, please: Apple Podcasts Spotify Stitcher Google Podcasts TuneIn Amazon Podcasts Deezer iHeartRADIO PlayerFM Listen Notes Podcast Addict Podchaser