What Is The Cost Of Poor Quality? (feat. Clive Greenwood & Max Phythian)

In this episode... Sofeast CEO Renaud Anjoran is joined once again by the duo of Clive Greenwood who is a six sigma black belt with a focus on medical devices, quality, and operations, and Max Phythian a pure lean consultant who's worked for some of the largest names in the Auto industry. The three of them boast decades of experience in manufacturing around the world. Today they're discussing the cost of quality, specifically of poor quality. You'll get answers to these questions: What does 'cost of poor quality' mean, where does it come from, what strategies can be followed to avoid it, and what's the most important thing to focus on first when working with a supplier who may not be too quality-focused? The panel all have their own thoughts on how to define the cost of quality and what it means to importers, so listen to their spirited conversation here.   Show Sections 00:00 - Introduction.  01:40 - When we talk about the cost related in some way to quality we have prevention and appraisal, internal failures, and external failures. What do these mean?  07:51 - What's the ROI of investing in zero defects?  13:28 - What benefits does QA provide aside from cost reduction?  20:13 - Supplier quality management.  25:13 - Design For Quality (DFQ) and why quality is an investment.  28:50 - What does the customer need to do if a Chinese manufacturer is unsophisticated and has little awareness about quality?  44:03 - Wrapping up.    Related content... Your Cost of Poor Quality Is Higher Than You Think Tips On How To Get Suppliers To Zero Defects [Podcast] PDCA: Plan, Do, Check, Act What Is A Quality Assurance Plan? What Is Quality Assurance? Design for Quality (DFQ) How To Avoid Damaging After Sales Quality Problems Documenting Your Company’s Quality Standard into the Details   Get in touch with us Connect with us on LinkedIn Send us a tweet @sofeast Prefer Facebook? Check us out on FB Contact us via Sofeast's contact page Subscribe to our YouTube channel   Subscribe to the podcast  There are more episodes to come, so remember to subscribe! You can do so in your favorite podcast apps here and don't forget to give us a 5-star rating, please: Apple Podcasts Spotify Stitcher Google Podcasts TuneIn Amazon Podcasts Deezer iHeartRADIO PlayerFM Listen Notes Podcast Addict