E261 | From Zero to Success: How to Build Customer Success Teams from Scratch with Ben Francis

Today on the show we have Ben Francis, the Director of Customer Success at Evident.In this episode, Ben shares his experience in building and scaling customer success teams from scratch. He offers actionable insights on refining onboarding processes, consolidating essential customer data, and employing strategic hiring practices to foster team growth and enhance customer loyalty.We then discussed the significance of specialization within customer success teams as they scale, with Ben introduc...