EP 188 | Eleanor Dorfman (Retool) - Tackling churn in a downturn

Today on the show we have Eleanor Dorfman, Sales Leader at Retool. In this episode, Eleanor shares her experience in balancing priorities in her roles sitting at the intersection of sales and success. We then ran through how Segment and Retool approach tackling churn in a downturn along with the 5 questions sales and success teams should always be able to answer about their customers at any point in their lifecycle and we wrapped up by discussing how adding friction to onboarding can be a g...