Podcast 166: Leading from the heart: making an impact through soft skills

In the last year or so there has been growing debate and conversation around the benefits of soft skills in the workplace and the essential or core skills we will increasingly need. The events of 2020 have prompted greater shows of empathy, teamwork and problem solving, but can getting these ‘softer’ skills right pay dividends in the long-term and do we need to value these skills more within our organisations? Join Nigel Cassidy and this month’s guests, Rebekah Wallis, Director of People and Corporate Responsibility at Ricoh UK, Phil Lowe, Leadership Development Specialist and Lizzie Crowley, Senior Skills Adviser at CIPD, to unpack how a greater emphasis on nurturing, utilising and measuring the effectiveness of soft skills can benefit your organisation.