The ServiceNow Business Analyst Episode

CJ & The Duke - A podcast by Robert "The Duke" Fedoruk & Cory "CJ" Wesley

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CJ & The Duke discuss what's up with the "ServiceNow Business Analyst" role that's been a mainstay of large implementations, but is getting way more discussion lately. What is it? How is it different from a Certified Implementation Specialist? Where does it overlap? What should you look out for?