Episode 84: Mystery Shoppers, Integrity Tests, and Perfect Closes: #RetailStories

Working retail is almost a universal experience here in the U.S with over 60% of all workers having held a retail job at some point. Yet retail work is hard, poorly paid, and filled with abuse. In this episode we are going to dig into the relationship between retailers and their workers. And we'll look into the psyche of the rude customer.