Documentation, AI, and Project Success: Tinder on Customers

Bonnie is the founder and CEO of Raven Intelligence, an independent B2B peer review site that amplifies the voice of the customer. She focuses on software customers, consulting partners, and software vendors and helps identify the best partners for their needs. In this episode, Bonnie addresses "IT amnesia," emphasizing the crucial role of documentation, succession planning, and using generative artificial intelligence (GenAI).