Coffee with Craig and James Episode No. 103: Lumen & the Agent Perspective

Craig and James are back with a vengeance after a bit of a summer vacation. And they return with some powerhouse guests. First up is Dave Young, new channel chief at Lumen. He talks about how partners might be impacted by the company's huge ILEC sale. It was one of the biggest news stories of the summer. You'll also get insight into new initiatives in the Lumen channel program and other aspects of the business he's taking on. Then we'll stay in the agent channel by talking to a couple of partners to get their perspectives on a number of issues. Want to spin up a contact center practice? Kathleen Waters, founder and CEO of Creekview Group, and David Wright, founder and CEO of Disruptive Innovations, have some advice. We'll also ask them how business has changed for partners in the past year. Furthermore, it wouldn't be an episode of Coffee with Craig and James without mentioning CP Expo. Co-located with the new MSP Summit, we're announcing a series of celebrity guests at the Channel Partners Conference & Expo who all attendees can see at no additional charge.