EPISODE 32: Cybersecurity and The Human Experience: Designing for humans, not robots with John Sills

Welcome to Compromising Positions! The award-winning tech podcast that asks non-cybersecurity professionals what we in the industry can do to make their lives easier and help make our organisations more prepared to face ever-changing human-centric cyber threats! This Episode we are joined by John Sills, managing partner at customer-led growth company, The Foundation and author of the book ‘The Human Experience’ In cybersecurity we have many customers, our external customers who engage with the products of services our organisations provide and our internal customers, our colleagues. But how many of us can truly claim to know how to be customer-led? Well in this episode, John shares his decades of knowledge to help us really understand what people care about - especially when it comes to cybersecurity. We do a deep dive into the human cost of bad customer service, what customers really think about cybersecurity threats, how cumbersome security controls at a bank led to a chart-topping and innovative app, and if you’re a cybersecurity consultant you won’t want to skip this one because we talk about the good, the bad, and the ugly of consultancy.