On customer centricity, data, and being kind to the grocery store clerk with Spencer Huang

Spencer Huang has written only 4 articles on LinkedIn, yet has received over 100K likes and thousands of comments. Why? He’s about being people-centric and he believes in customer empathy. This topic is one of the most important ones in the business world today. Just look at a few of the major news headlines right now. Companies, brands, leaders of all shapes and sizes are getting “corrected” for making the mistake of people their own or “shareholder” value first. Spencer and I discussed the importance of leadership and how the ideal scenario is to “lead to serve and serve to lead.” After all, GIGO… garbage in, garbage out. Spencer has a unique trifecta with respect to his background. He’s a trained engineer, a leader in the data community and a highly successful sales professional. In fact, he’s in the process of authoring his own sales communication method called ALOE. Ask Listen Observe Empathize Listen to this podcast to learn about the accessibility and the importance of being customer-centric, the future of technology (machine learning, artificial intelligence, big data), and why it’s important to be kind to the teller at your local grocery store. The story continues on dubb.com. Chat with us on social media: Dubb Instagram: https://www.instagram.com/dubbapp/ Twitter: https://twitter.com/dubbapp Facebook: https://www.facebook.com/dubbapp Linkedin: https://www.linkedin.com/company/dubb/ Youtube: https://www.youtube.com/dubbapp Dubb Founder, Ruben Dua Facebook: https://www.facebook.com/rubendua Linkedin: https://www.linkedin.com/in/rubendua Instagram: https://www.instagram.com/rubendua/ Twitter: https://twitter.com/rubendua Medium: https://medium.com/@rubendua Youtube: https://www.youtube.com/user/theqbe About Dubb Do you want to be like the 10K+ people who use Dubb to boost their business with easy video communication? Here’s how people use Dubb to win... Easy Video Sharing to Streamline Comms Instantly record and share videos via Gmail, LinkedIn, Outlook, CRMs and more to quickly build trust and increase sales. Drive Conversions for Your Business Book meetings, capture video testimonials, drive conversions and more with customizable call-to-action buttons. Automate Your Marketing with Ease Create campaigns, email broadcasts, landing pages, funnels, and automatic workflows to streamline communication for your entire business. Learn more about dubb.com. #podcast #podcasting