Evolving Legal Landscapes: The Impact on Service Delivery and Legal Ops with Monica Zent

Monica Zent, founder of ZENT Law, pioneers the Alternative Legal Service Providers (ALSPs) landscape with a subscription-based model, reshaping legal services. Her journey unveils the early adoption by diverse sectors and the transformative strides in legal operations, offering insights into ALSPs' evolution. Delving into contract management complexities, Monica addresses challenges like stakeholder mismanagement and data underutilization, proposing methods to streamline contract cycles. Her expertise provides a roadmap to enhance contracting efficiency, highlighting the impact of legal ops and external expertise. Emphasizing communication and cultural understanding, Monica advocates for introducing automation while addressing staff concerns about job security. This episode equips organizations with strategies for impactful change management, offering practical advice to overhaul legal ops effectively.