John DiJulius - Delivering Top-Tier Customer Service in a Digital World

Digital transactions don’t need to come at the cost of the human touch. And with the Relationship Economy, the human touch is actually a competitive advantage!  With this approach, the primary currency should be the emotional connections made with customers, employees, and vendors. We invited John DiJulius, an authority on world-class customer service and serial author, to share how you can take your business’ customer experience to a higher level.