053: Preparing for Worst Case Customer Scenarios

Intelligent and compassionate entrepreneurs often get caught in the magical world of the ideal customer experience. But what happens when things go wrong? Join Adam and Jeannie as they discuss how to be prepared for worst case customer scenarios. Fewer Ruined Days You’ve created the ideal customer experience, your business is ready to roll. Suddenly something happens: your technology fails, a child gets lost in your store, someone vomits on your roller coaster. Do you have a plan? What do you spend your time and resources preparing for? It sounds like a deceptively simple issue, but dealing with worst case customer scenarios gracefully is essential for a successful business model. After all, according to the Peak and End Rule, if a customer's last memory of your service is a bad one, they probably won't return. If you’re concerned with high probability and high impact issues, this is the podcast episode for you. Join Adam and Jeannie as they take on customer experience and worst case customer scenarios to find out how you can “create fewer ruined days for your customers.” Related Content Jeannie's Blog post, Is Your Mission Customer-Focussed or an Empty Promise? Sponsor Message  Customer Experience is hot… but are you taking advantage of its huge potential to make your services business more prominent and profitable? Join Service Strategies for an informative Customer Experience Workshop in San Diego on October 27th. You’ll learn how to create customer success while generating profitable revenue for your services business. The workshop is part of the Service Industry Summit event, which bring together leaders from companies like Cisco, Dell and others to discuss the challenges of a changing service landscape. Visit servicestrategies.com to learn more.   Take care of yourself and take care of your customers. Learn more about your ad choices. Visit megaphone.fm/adchoices