077: Crowdsourcing Innovation with Customers

Crowdsourcing is one way companies are reaching customers before developing products or services. What do you think about this modern way of including customers? Is crowdsourcing the way to innovate? Crowdsourcing: Tapping into the collective knowledge, creativity and in some cases, funding, from the community. What happens when you let your customers into the process before you are ready to introduce new products/services? You get ALL the ideas, and that has its own set of challenges. What are the best ways organizations are crowdsourcing innovation? Is crowdsourcing the answer for you? Adam and Jeannie discuss the pros and cons of soliciting ideas from the community and transparently sharing what might work and what might not. Related Content MyStarbucksIdea.com IdeaStorm community Jeannie’s post, The 5 Deadly Sins Against Customer-Centric Innovation Episode 072, Matt Phillips: Innovation Expert Sponsor message: Develop Your Customer Experience Mission Do you know how to deliver the superior customer experience you visualize? We can help your team become a force for positive change, starting with a customer-centric mission. The Customer Experience Investigators™ at 360Connext specialize in helping companies across industries and around the globe develop and internalize unique and scalable customer-focused missions. To compete with the other 89% of companies staying afloat by providing better experiences, you need a compass for making astounding changes in the customer experience while breaking down the silos that are holding you back. We offer evaluations, workshops, and roadmaps to keep your wheels firmly planted on the road to a customer-centric future. Join us on our mission to Create Fewer Ruined Days for Customers™ today. Visit us at 360Connext.com.   Take care of yourself and take care of your customers. Learn more about your ad choices. Visit megaphone.fm/adchoices