087: The Next Generation of Customer Experience Leaders

Are you pursuing a customer experience leadership role? Maybe you’ve found yourself defaulted to a customer-focused role within your organization… Now what? Adam and Jeannie share expert advice for emerging leaders in the field. What do emerging customer experience leaders need to know? Adam and Jeannie discuss how they came into their customer experience and customer service leadership roles. Did they dream of becoming experts in these fields in their youths? We’re guessing this was not your first choice of career paths but have found yourself fascinated and excited by the idea.  Or maybe you’ve been plopped into these roles by the organization you work for. How can you really OWN it like Adam and Jeannie, or like many of our guests? Customer experience education is often a mere day in the very long journey of business training. Today’s customers need more from you. Typically, customer experience leaders emerge from diverse and surprising academic and professional backgrounds. There are very limited ways to get certificates and degrees with a focus on customer experience, but Adam and Jeannie know the best ways to move forward. Listen in for tips on how to lay the groundwork for a career in creating outstanding customer experiences. Related Content Huffington post article, Ernst & Young Removes Degree Classification From Entry Criteria   Customers That Stick® post, Customer Experience: At the Edge of a New Discipline 360Connext® post, Challenging Your Focus on Customers CXPA resource, Become a Certified Customer Experience Professional Episode #010: Customer Experience Titles, Ingrid Lindberg, and Steamboat Springs Sponsor message: Give your team the customer service training they deserve Want to bring game-changing customer service training to your team? CTS Service Solutions offers a half-day in-person workshop designed to motivate and educate your customer-facing team members. Using energy, excitement, and interaction, our workshop helps frontline teams embrace a customer-centric outlook, then — using the principles from our book Be Your Customer’s Hero — gives them the skills and confidence they need to handle any service interaction. Don’t leave your frontline team hanging… Give them the training they deserve. Learn more at customerheroworkshop.com.   Take care of yourself and take care of your customers. Learn more about your ad choices. Visit megaphone.fm/adchoices