103: Will Virtual Reality Make Customer Service More Real?

Virtual reality is hitting the markets hard, but it’s mostly just for gamers. Will that change? Today we discuss some surprising possibilities for customer service applications. Is virtual reality more than just fun and games? Virtual reality (VR) has been a hot topic among geeks and gamers for many years now, but it was all the rage at South by Southwest Interactive this year. Are we on the cusp of a new era when VR tech will have more practical applications? Adam and Jeannie discuss the different ways companies and customers alike struggle to decode communications and content, and how VR can help bridge the gap. So what are some ways VR can make its way into customer service? While entertainment and gaming applications were quite prominent at SXSW, a closer look revealed some innovative uses that could prove useful in the business world. What can we learn from VR applications on the table with cutting-edge organizations like NASA? Virtual reality is advancing quickly. And before you say “we will never need to tap into that technology,” remember how many leaders were saying the same thing about social media and mobile just a few years ago. Will you be ready to connect this way when your customers are? Listen in to find out how virtual reality could soon make customer service virtually awesome. Related Content 360Connext® post, What do Trends from SXSW 2016 Mean for Customer Experience? Special Episode: SXSW Interactive Predictions Sponsor message: Give your team the customer service training they deserve Want to bring game-changing customer service training to your team? CTS Service Solutions offers a half-day in-person workshop designed to motivate and educate your customer-facing team members. Using energy, excitement, and interaction, our workshop helps frontline teams embrace a customer-centric outlook, then — using the principles from our book Be Your Customer’s Hero — gives them the skills and confidence they need to handle any service interaction. Don’t leave your frontline team hanging… Give them the training they deserve. Learn more at customerheroworkshop.com.   Take care of yourself and take care of your customers. Learn more about your ad choices. Visit megaphone.fm/adchoices