152: Daniel Lemin, Manipurated

Today we’re uncovering what every small business owner needs to know about online reviews with Daniel Lemin, reputation expert and author of Manipurated. About our guest Daniel Lemin is a respected authority on the reputation industry. An early Google hire, Lemin was one of the first pioneers to realize the importance, impact, and power of online ratings and reviews on businesses and the ongoing struggle business owners have with their online reputations. Daniel is the head of consulting for Jay Baer’s Convince & Convert consulting team, and he’s a regular contributor to the Convince & Convert marketing blog, rated the number-one content-marketing blog in the world. Connect with Daniel Twitter LinkedIn Facebook Slideshare Daniel’s Book: Manipurated Related Content:  360Connext® post, 3 Ways to Survive Dangerously Casual Customer Reviews Episode 096: Jay Baer, Hug Your Haters Episode 036: Goodsnitch, Jennifer Maldonado, and Customer Experience Gaps Sponsor message: EXCELLERATE SERVICE 2016 promises to be an inspiring, engaging, & educational 2-Day conference focused on & dedicated to 5-Star Customer Service! In addition to the amazing content you will receive over the 2-day event, you will also be contributing to our larger vision of raising funds for Three Square Foodbank, a subsidiary of Feeding America, who serve food insecure residents in Southern Nevada.   EXCELLERATE SERVICE 2016 is all about customer service and service to a broader community. If you have a passion for service excellence and a heart for service, then this event is for you!   To learn more, go to http://www.excellerate2016.com/     Take care of yourself and take care of your customers. Learn more about your ad choices. Visit megaphone.fm/adchoices