164: Doug Sandler, Nice Guys Finish First

Customer engagement thought leader Doug Sandler joins us to discuss highlights from his bestselling book, Nice Guys Finish First. About our guest Doug Sandler has over 30 years of business experience as an entrepreneur and leader. His book, Nice Guys Finish First is a #1 ranked Amazon Best Seller.  As a podcaster, Doug has interviewed Arianna Huffington from HuffPost, Dan Harris from Good Morning America, Ron Klain, White House Chief of Staff and dozens of celebs. He specializes in teaching others the "how-to's" of building relationships and strengthening connections. Doug is a nationally recognized speaker and writer.  His weekly posts reach hundreds of thousands of readers. Doug has been titled by a leading social media marketing company in the top 100 of Social Media Thought Influencers to follow. “You can only be a human being in business. You cannot be a sterile machine…” Connect with Doug Twitter LinkedIn Facebook Google+ Doug’s website Related Content Customers That Stick® infographic, 8 Ways to Be Your Customer’s Hero 360Connext® post, 3 Rules for Investing in Good Relationships with Customers Doug’s free ebook, Providing Great Customer Service B’moreBiz Conference Episode 038: Bob Burg, Author of The Go-Giver Episode 137: Culture and Customer Service Give your team the customer service training they deserve Want to bring game-changing customer service training to your team? CTS Service Solutions offers a half-day in-person workshop designed to motivate and educate your customer-facing team members. Using energy, excitement, and interaction, our workshop helps frontline teams embrace a customer-centric outlook, then — using the principles from our book Be Your Customer’s Hero — gives them the skills and confidence they need to handle any service interaction. Don’t leave your frontline team hanging… Give them the training they deserve. Learn more at customerheroworkshop.com, that is customerheroworkshop.com.   Take care of yourself and take care of your customers. Learn more about your ad choices. Visit megaphone.fm/adchoices