182: (Tip) Advocating for Customers

Jeannie shares a few simple ways advocating for customers can greatly improve overall experience and what any organization can do to get started. “Who’s advocating for customers in your organization?” No matter how buried you are in day-to-day processes, or how scarce your resources are for customer experience, this is the one question you should be able to answer. Who in your company is speaking with decision-makers on behalf of the customer? Integrating customer advocacy into your business means great things for your culture, satisfaction scores, and overall customer experience. What’s more, it doesn’t require a costly, labor-intensive initiative you just can’t pull off right now. Jeannie hears a lot from bootstrapped leaders looking for the number one thing they must do to improve customer experience. She has helped them find simple but powerful ways to advocate for customers in their organizations, and she’s sharing some of her best tips today! Learn to sprinkle some customer advocacy into the way you do a few things, and the impact it has on your overall customer experience will be incredible. Related Content 360Connext® post, Customer Advocacy is Not What You Think Customers That Stick® post, To WOW Customers, Listen and Care Episode 074: Denise Lee Yohn, Brand-Building Expert Episode 154: Adrian Swinscoe, How to Wow Sponsor message: Develop your customer experience mission Do you know how to deliver the superior customer experience you visualize? We can help your team become a force for positive change, starting with a customer-centric mission. The Customer Experience Investigators™ at 360Connext specialize in helping companies across industries and around the globe. Developing and internalizing unique and scalable customer-focused missions has been crucial to their success. Want to compete with the other 89% of companies staying afloat by providing better experiences? You need a compass for making astounding changes in the customer experience while breaking down the silos that are holding you back. We offer evaluations, workshops, and roadmaps to keep your wheels firmly planted on the road to a customer-centric future. Join us on our mission To Create Fewer Ruined Days for Customers™ today. Visit us at 360Connext.com.   Take care of yourself and take care of your customers.   Learn more about your ad choices. Visit megaphone.fm/adchoices