204: (Tip) Customer Service Leadership

Adam shares expert tips for the most effective customer service leadership in any industry. Achieving world class customer service leadership Effective leadership is more than just telling people what to do, especially if you want a team that consistently delivers exceptional customer service. Your team is unique, so there is no magic solution that applies to everyone. “There's no magic #management fairy dust that applies in every situation.” -@adamtoporek" However, there are some best practices that can make anyone more successful at leading customer service teams. Adam has helped customer service leaders in many industries develop their leadership skills, and he has identified some common threads among those who have been the most successful. Listen in for a few of Adam’s best tips any customer service leader can use today! Related Content 360Connext® post, 5 Leadership Biases that Hinder Success in Business Customers That Stick® post, 9 Customer Service Training Ideas That Work Episode 176: (Tip) Hiring a Customer-Centric Employee Episode 110: Mike Ganino, Guest Experience Expert We’re on C-Suite Radio! Check it out for more great podcasts Sponsor message: Give your team the customer service training they deserve Want to bring game-changing customer service training to your team? CTS Service Solutions offers a half-day in-person workshop designed to motivate and educate your customer-facing team members. Using energy, excitement, and interaction, our workshop helps frontline teams embrace a customer-centric outlook, then — using the principles from our book Be Your Customer’s Hero — gives them the skills and confidence they need to handle any service interaction. Don’t leave your frontline team hanging… Give them the training they deserve. Learn more at customerheroworkshop.com, that is customerheroworkshop.com.   Take care of yourself and take care of your customers. Learn more about your ad choices. Visit megaphone.fm/adchoices