326: Succeeding with Difficult Customers

Adam and Jeannie share tips and insights around succeeding with, rather than just dealing with, difficult customers. Plus, we’re introducing Adam’s new course to help you become a pro at this!   If you're dealing with difficult customers, that's your first mistake. Dealing with difficult customers properly has always been one of the biggest challenges customer service teams face. In fact, it’s a sensitive issue that vexes leaders and employees throughout many organizations.  “This is the area that I see everyone struggle with, from the front lines to the c-suite…” -AdamToporek But what if dealing with difficult customers wasn’t an issue? Wouldn’t it be great if everyone in your organization understood the neuroscience and biology behind what makes them difficult in the first place? Then the emphasis could be on succeeding with them, instead of just reacting and neutralizing their pain (and yours!)  “Biologically, we are not designed for reactive service.” -Adam Toporek That’s why we’re delighted to introduce Adam’s upcoming course, “How to Deal with Difficult Customers.” Adam has dug deep into the neuroscience and biology behind customer emotions, so he can teach you and your team to rock these negative situations. More importantly, you’ll gain such a great understanding of what makes a difficult customer difficult, your team can focus more on proactively ushering difficult (or would-be difficult) customers into a mutually-successful experience. “It’s important to think of yourself in the customer role…” -Jeannie Walters So in this episode, Adam and Jeannie decided to give you a sneak peek under the hood and highlight what Adam’s course is all about! They’ve shared great tips and insights you can use today, plus exclusive details about the course and what’s inside. Are you ready to stop “dealing with” difficult customers and create a strategy that helps differentiate your brand and retain more customers? Then you’ll want to listen to this episode, and take advantage of the early sign-up discount! You’re entitled to 50% off! That’s right, if you sign up early to get notified when Adam’s course launches, you’ll pay only half, and there’s no immediate obligation. So why wait? Sign up and claim your discount now! Related Content 360Connext® post, How to Focus Learning Paths on Greater CX Success Adam's Book, Be Your Customer's Hero Episode 285: When to Disclose Bad News to Customers? Episode 253: (Tip) Situational Awareness in Customer Service We're on C-Suite Radio! Check it out for more great podcasts Sponsor message Give your team the customer service training they deserve Want to bring game-changing customer service training to your team? CTS Service Solutions offers a half-day in-person workshop designed to motivate and educate your customer-facing team members. Using energy, excitement, and interaction, our workshop helps frontline teams embrace a customer-centric outlook, then — using the principles from our book Be Your Customer’s Hero — gives them the skills and confidence they need to handle any service interaction. Don’t leave your frontline team hanging… Give them the training they deserve. Learn more at customerheroworkshop.com, that is customerheroworkshop.com.   Take care of yourself and take care of your customers.   Learn more about your ad choices. Visit megaphone.fm/adchoices