413: Shep Hyken, The Cult of the Customer Revisited

Shep has a lot of good advice he wants to share on this episode, both of his own and some from his newly edited book. Hear more about his amazement theory that can help both your relationship with your customers and your employees. If not that, then you have to hear Adam play the guitar! Learn more about your ad choices. Visit megaphone.fm/adchoices