428: Are COVID Surcharges Good or Bad CX?

Companies have already started adding surcharges because of COVID-19. Companies, especially restaurants, are adding these surcharges as they believe it’s a way to recuperate some of their losses. Naturally, some customers are OK with this, but others aren’t. Are these surcharges good or bad for CX? Learn more about your ad choices. Visit megaphone.fm/adchoices