445: Christine Rimer, Learning from the Data

2020 changed a lot of things for both customers and customer experience leaders. Christine Rimer works with customer experience leaders and knows exactly what troubles them and how to help them. Christine leads SurveyMonkey’s customer experience program, community, and thought leadership to drive growth and innovation. Before SurveyMonkey, she held various CX leadership roles but began her career in enterprise business systems and data management, where she aligned cross-functional teams to deliver measurable business outcomes. In order to reap the benefits of CX (while simultaneously managing limited budgets and external expectations), the pros need to learn to prioritize. In this report from Forrester, you will learn how to prioritize CX efforts based on three categories: business, customer, and feasibility.  Get the free report from our sponsor Alida just for our listeners here: https://www.alida.com/ctcc Learn more about your ad choices. Visit megaphone.fm/adchoices