Episode 026: Uber and Chicago Cabbie

Uber Disrupts and Chicago Cabbie   Uber and Lyft disrupt a long-standing and regulated industry   How Rashid Temuri, aka @chicagocabbie, has earned loyalty through providing exceptionally great service!   Rashid, Adam and Jeannie discuss big questions around safety, regulation and experience     How Did Uber and Lyft Disrupt the Long-Standing Taxi Industry?     Adam and Jeannie discuss how services like Uber have completely disrupted an entire industry. They argue how the customer service bar was too low (and still is) for the regulated services. Customers were willing to switch because the experience offered was so much better.     But is there room for both? And is perception what creates the customer experience or does customer experience drive perception?     Discussion begins at 1:50.     Rashid Temuri, aka Chicago Cabbie, the social media driver     Buckle up for a great discussion…Rashid Temuri created a loyal customer base by getting to know them (and letting them get to know him) through social media.  His unique approach to customer service earned his Twitter stream a story on CNN!     Rashid, Jeannie and Adam discuss the tension between the regulated taxi industry and the unregulated services like Uber.     Is there a way these alternative transportation services can co-exist? And what does the disrupter mean to the cab drivers?     Discussion begins at 7:31.     Customer Hero, Customer Zero We will be back next week in the interest of your time!     People, Places, and Things of the Podcast:     Sponsor: 360Connext– Jeannie recently updated her popular TEDx talk on Microinteractions and is ready to keynote for your conference or organization! Find out more at www.360Connext.com     How to Sponsor   www.crackthecustomercode.com/sponsor         Guest Speaker / People   Rashid Temuri is known as @ChicagoCabbie. He has been driving professionally for over 20 years and started his social media cabbie career 4 years ago. Thank to social media, mainly Twitter, Rashid has his own car service now.  Connect with Rashid on Twitter | About.Me         Take care of yourself and take care of your customers.   Learn more about your ad choices. Visit megaphone.fm/adchoices